Exchange Policy And Refund

We, at Pop Up, offer an exchange or store credit policy.

Customers can exchange for a different size, color, or item within 24 hours of receiving their order by contacting our team through Instagram chat or WhatsApp.

Custom made items such as hoodies, t-shirts, tote bags, or other items that are ordered upon request, cannot be exchange or returned for any reason.

The item must be in its original, unworn condition. Customers are responsible for shipping fees, and we do not currently accept refunds or order cancellations for any reason.



We offer delivery services throughout all regions of Lebanon. Shipments typically arrive within 1 - 8 days for some items. While, custom made items, such as hoodies or t-shirts take 7-20 days.

For further assistance regarding our shipping time and information, feel free to reach out to our customer service team on Instagram @popup_lb or WhatsApp +961 71 611 305.